Lightning Talk

At the Crossroads: How Academic and Organizational Nexus Partners Mitigated COVID 19 Sequela in a Substance Use Residential Treatment Organization

Thursday, August 20, 2020, 1:15 pm - 2:15 pm EDT
Sample video
Lightning Talk Presentation

INTRODUCTION: COVID 19 affects vulnerable populations in residential care facilities disproportionately than the general public. Crossroads Inc., a residential substance use treatment center serving the Medicaid population needed to take quick, decisive action to keep staff, residents and the academic and recovery community safe. This behavioral health Accelerating Interprofessional Practice into Community Settings grant recipient successfully mitigated sequelae of the virus, meeting the demands of the public health emergency due to the established Nexus academic-community partnership.

METHODS: The Executive, Maintenance, Kitchen, Compliance, Finance, Operations and Integrated Care Officers “accelerated” the trust founded by the earlier grant work via weekly COVID 19 update meetings to address organizational communication protocols, roles and responsibilities across the leadership team and the organization. New policy, procedures and care delivery practices were developed. The team was aligned in the aim to keep residents and staff safe and healthy. Economic safety nets were created for staff while organizational viability was also considered. Finally, future partnerships discussions with the academic community to address university/college clinical restrictions were launched and a vision to continue providing meaningful student/resident learning experiences was developed.

OUTCOMES: The Nexus relationship facilitated successful navigation of a public health emergency in a behavioral health residential organization. To date, there have been no COVID 19 cases or transmissions throughout the 400 bed organization. Lessons learned on how each other’s unique role and expertise led to the overall success of the leadership team’s working relationships, the sustainability of the organization and employee physical and economic health will be presented along with plans for continued academic community organization collaboration.


This activity has been planned and implemented by the National Center for Interprofessional Practice and Education. In support of improving patient care, the National Center for Interprofessional Practice and Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), and the Association of Social Work Boards (ASWB) to provide continuing education for the healthcare team.

Physicians: The National Center for Interprofessional Practice and Education designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credits™.

Physician Assistants: The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

Nurses: Participants will be awarded up to 1.0 contact hours of credit for attendance at this workshop.

Nurse Practitioners: The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists: This activity is approved for 1.0 contact hours (.1 CEU) UAN: JA4008105-0000-20-071-H04-P; JA4008105-0000-20-071-H04-T

Social Workers: As a Jointly Accredited Organization, the National Center is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The National Center maintains responsibility for this course. Social workers completing this course receive up to 1 continuing education credits.

IPCE: This activity was planned by and for the healthcare team, and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credits for learning and change


In accordance with the Accreditation Council for Continuing Medical Education’s Standards for Commercial Support, adopted by the Joint Accreditors for Interprofessional Continuing Education, the National Center for Interprofessional Practice and Education has a conflict of interest policy that requires that all individuals involved in the development of activity content disclose their relevant financial relationships with commercial interests. All potential conflicts of interest that arise based upon these financial relationships are resolved prior to the educational activity.

Liz Harrell, Chris Riley, Tammy Wilson, Joe Peterson, Jorge Lomas, Dan Williams, Candace Stillman, Heidi Sanborn, Natalie Heywood, Brooke Salzman, Amy Cunningham, Ashely Crowl, Stephen Jernigan, Laurel Witt

declare no vested interest in or affiliation with any commercial interest offering financial support for this interprofessional continuing education activity, or any affiliation with a commercial interest whose philosophy could potentially bias their presentation.